Customer Service Representative
Full Time • Bar Harbor
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Health insurance
- Paid time off
- Vision insurance
Company Overview - Lynam Insurance has proudly served the people of Bar Harbor, Maine and greater Hancock County area with all of their insurance needs for over 134 years.
Job Description:
Are you ready to start a rewarding career where you can make a real difference in your community? At The Lynam Agency, we believe great service starts with great people. We’re looking for an enthusiastic, dedicated individual to join our team as an Entry-Level Customer Service Representative, on track to become a licensed insurance agent to serve our clients. You won’t just be answering calls—you’ll be a trusted guide, helping people understand their insurance needs and navigate important decisions. This is your chance to learn about the insurance industry from the ground up, while building genuine connections and providing top-notch service to our clients. If you have a knack for communication, a passion for helping others, and a commitment to learning and growing, this could be the perfect opportunity for you! We are looking for a candidate with experience providing customers with unmatched, personalized service that elevates the client experience. Come grow with us and become an integral part of a company that truly cares about its community. This position is on-site, and no remote work is available.
Are you ready to start a rewarding career where you can make a real difference in your community? At The Lynam Agency, we believe great service starts with great people. We’re looking for an enthusiastic, dedicated individual to join our team as an Entry-Level Customer Service Representative, on track to become a licensed insurance agent to serve our clients. You won’t just be answering calls—you’ll be a trusted guide, helping people understand their insurance needs and navigate important decisions. This is your chance to learn about the insurance industry from the ground up, while building genuine connections and providing top-notch service to our clients. If you have a knack for communication, a passion for helping others, and a commitment to learning and growing, this could be the perfect opportunity for you! We are looking for a candidate with experience providing customers with unmatched, personalized service that elevates the client experience. Come grow with us and become an integral part of a company that truly cares about its community. This position is on-site, and no remote work is available.
Responsibilities:
- Provide friendly and professional service beyond the client's expectations.
- Self-starter who is able to take on new responsibilities
- Data entry, management of agency files, and attention to detail.
- General office support for all departments.
- Efficiently navigate client billing inquiries to provide accurate information, and complete billing transactions with precision.
- Answer incoming phone calls, greet walk-in clients and assist or direct clients to appropriate sources.
Qualifications:
- High school diploma or equivalent; bachelor's degree in business, finance, or a related field preferred.
- Experience in a customer service or role, delivering high quality service.
- State Insurance License or commitment to obtain your license upon hiring.
- Strong interpersonal and communication skills.
- Comfort with sales processes and general understanding of sales technique.
- Proficiency with computer systems and willingness to learn new programs.
- Ability to handle multiple clients and tasks in a fast-paced environment.
- Willingness to attend ongoing training and professional development opportunities.
- Ability to arrive on time and be dependable for a 40-hour work week commitment.
- Ability to work independently and as part of a close-knit team
- A positive and professional demeanor.
- A genuine desire to help others and solve problems.
Benefits/Perks:
- Paid Time Off (PTO)
- 401K
- Health insurance
- Cancer Care Insurance
- Life Insurance
- Vision Care Insurance
- Long Term Disability Insurance
- Average 11 Paid Holidays
Compensation: $19.00 - $21.00 per hour
Becoming an Insurance Professional
Insurance Professionals go by many names: Brokers, Underwriters, Claims Representatives, Adjusters, Actuaries, etc. No matter the name, what they all have in common is a calling to help prepare people for the future.
As there is an upcoming worker shortage in the Insurance industry, the demand for Insurance Professionals is growing every day! Is this career right for you?
Apply here.
Career advancement in a growing field
It’s projected that 50% of the insurance workforce will retire by 2028, opening up plenty of employment and advancement opportunities. (Source: insureon.com)
Give Back to Your Community
Insurance agents are often active and engaged members of their communities. Many agencies are involved in a variety of charitable efforts, such as local children’s organizations, animal shelters, disaster relief, and more. (Source: insureon.com)
Develop a Broad Skill Set
The insurance industry is continually evolving as customer needs do. That means employers are also interested in people who understand social media, digital marketing, and cyber communication. (Source: insureon.com)
Job Security
Insurance isn’t going anywhere. It’s been around for centuries, and it will stay as long as people continue to need medical care, drive cars, own homes, and run businesses. (Source: insureon.com)